This policy explains when you are entitled to a refund from OIKON. OIKON runs on SD (StarDust), the in-app credit you use for everything: AI actions, add-ons and skins. The only thing you buy with real money is SD packs, so this policy centers on them. OIKON is operated by Jamil Ahmed J Baabdullah LLC (Commercial Registration 7050033179), trading as OIKON (“OIKON”, “we”, “us”). For any refund request, contact us at support@oikon.io.

1. SD packs (in-app credits)

SD (StarDust) are the in-app credits you spend to run AI actions and unlock everything OIKON offers. You buy SD in packs. SD you have purchased and not yet used are refundable within 14 days of purchase: contact us and we will refund the unused balance from that purchase. SD that has already been consumed by AI actions is non-refundable, because the underlying compute has been used.

2. Add-ons and skins

Add-ons and skins are unlocked by spending SD, not by a separate cash purchase. Because they are paid for in SD, they follow the same rules: SD you spent to unlock them is treated as consumed and is non-refundable. Unused SD in your balance remains refundable under Section 1 for 14 days from its purchase. If an add-on or skin was charged in error, contact us and we will review it in good faith.

3. Free tier and custom plans

The free tier includes a monthly SD allowance at no cost. Because that allowance is not a purchase, there is nothing to refund. Enterprise and custom deployments are arranged separately and may be governed by their own written terms; where those terms address refunds, they take precedence over this policy for that agreement.

4. How to request a refund

Email support@oikon.io from the address on your account, with your account email and what you would like refunded. We aim to respond within 3 business days. Approved refunds are returned to your original payment method. This policy is governed by the laws of the Kingdom of Saudi Arabia.

5. Contact

Questions about this policy? Reach us at support@oikon.io, or just ask Cosmo, your operator, and it will point you to the right place.